Why Palm Beach Cuisine for
Your E-Commerce?
Several critical components set Palm Beach Cuisine E-commerce apart from the cookie-cutter shopping carts typically seen for restaurants and other businesses. Our roots lie in marketing restaurants & service-oriented companies for over three decades. So, instinctively, our first priority is to maximize the use of a shopping cart and leverage its purpose for the business owner. We also simplified the ordering process and eliminated restrictions for buying customers. Your online ordering menu should be inviting, easy to use, and evoke positive emotional responses from visitors. Your online menu should compel some customers to buy more food, promote the cuisine you serve or products you sell, and help build website rankings. Which, in the end, drives more business. Marketing & SEO value isn't part of the equation for most companies offering E-Commerce solutions. Simply providing a means for customers to place online orders isn't good enough for us, and it shouldn't be for you, either!
Key Features
Our online ordering platform is FREE for every business, and you can have your shopping cart designed to look any way you want! You pay a one-time setup fee and no monthly maintenance or shopping cart fees, ever!
We have the only E-Commerce platform that provides businesses with a 100% customizable shopping cart. If your menu looks stellar and is inviting, you will sell more food & products. It's not rocket science. We will build you a customized menu to display videos, slide shows, and related artistry to showcase and promote your cuisine & retail products.
With the click of a tab, you can track every detail of your Online Orders, be it a retail store or restaurant, in real-time, all in one place. You can also choose to receive daily, weekly, or monthly reports via email, providing complete details on orders received, including gratuity.
You will be responsible for updating your menu after the initial build. But not to worry, we took painstaking care to simplify the whole process of updating your menu. You'll have ease-of-use tools to rearrange your menu, update, add, or change menu items in a snap. While our platform is robust, you'll find our intuitive layout refreshing and easy to follow, with few instructions needed. When updating your menu on our platform, think seconds and minutes, not hours or days.
For restaurants, many customers know precisely what they want to order and want fast service. So, why not give them VIP treatment. With the Dine-In service enabled on your shopping cart, customers can order & pay for their meals when seated. And they can do it using any mobile device. No costly tableside handhelds are necessary.
Many popular online ordering apps get hacked every day but don't take our word for it; Google it. Our platform and every shopping cart on it are monitored 24/7 by award-winning cyber security with intrusion detection & directives for quickly resolving issues that arise. We also scan every E-Commerce page daily to ensure the integrity and page visibility. Because there are nearly 2 billion websites on the internet, most people don't think about this aspect of e-commerce until they become a victim.
If you own a business, you have many options for displaying incoming orders, which include printers, mobile devices & monitors of your choice. You don't have to rely upon brand-specific devices to display order information or alert the staff when new orders come in. Our integration allows you to use any internet-connected device to display orders.
Palm Beach Cuisine has been promoting restaurants and retail stores for over 30 years. We view E-commerce as a potent marketing tool, not just a medium to make online ordering available to customers. We'll give you the most attractive online menu and promote your business well. We'll increase your sales, not just online but in-instore as well.
Many online ordering platforms require or prompt customers to activate an account before placing orders, which takes time, creating additional steps that the customer must take. Not sound logic. Simply asking people to sign up to place an order will prompt some people to leave your menu. We've designed our platform to provide fast load times and offer customers conveniences, which include eliminating the sign-up and sign-in process to place orders.
When you use our services to process payments, you'll have a dedicated representative available to assist you at all times. And you'll never have to wait on the phone to get answers to your questions. Be it credit card transactions, batching, or printing out reports.
First and foremost, having a separate gateway to process e-commerce sales in no way inconveniences your life. In fact, the only thing you gain by having e-commerce sales run through your POS system is the ability to see both brick & mortar and e-commerce sales in one place. There are more pros than cons to having an autonomous E-Commerce solution fully automated and constructed to advance sales and product marketing. Allow us to share these advantages with you.
1. Unparalleled customer service through T-Notify. Our latest tech eliminates the need for kitchen printers altogether and enhances the customer experience tenfold. Orders are displayed via a kitchen monitor & tablet in the front of the house. New orders are announced, and as soon as an order is ready, the chef or hostess can tap a small clear tab. Seconds later, a text message with order details is sent to the customer's phone, alerting them the order is ready for pick up. This can be especially beneficial to customers that live a short distance away.
2. If you ever need to change your POS system, your online orders keep coming in without interruption.
3. If you are ever faced with an emergency involving broken POS terminals on a busy day, having an autonomous e-commerce gateway that offers Tableside ordering can come in handy.
4.Having an external web page that accepts online orders can be used to enhance the SEO value of your existing website and bolster site rankings. Millions of business owners spend billions of dollars yearly marketing their websites to receive more traffic to increase sales. Having an external landing page ( Your Online Ordering Menu ) that is 100% customizable also gives you design flexibility, enhanced exposure, and endless possibilities to promote your brand in ways you simply cannot get with a POS-integrated e-commerce.
5. Email Marketing & Text Rewards. We give customers a one-click option at the end of placing an order to request alerts via email or text about special offers or promotions when they become available. We then send visually stunning emails and notifications to your customers that are engaging and have proven to expand customer participation.
6. Holiday Promotions. Sales during a holiday, whether it involves a restaurant, retail business, or service, can bolster revenue several times the daily average. This makes being able to effortlessly display promotions on your online menu an important attribute you should not take for granted or do without. Integrated POS e-commerce does not enable business owners the opportunity to take advantage of displaying holiday promotions for the world to see while providing customers ordering capabilities.
Our E-Gift Card program will complement your online ordering menu and represents the next evolution of E-Cards, offering customers & business owners more flexibility and ease of use. Customers love them, and you will too. No More Plastic! No More Envelopes! No More Mailing! No More Lost or Stolen Cards! No More Checking Balances! No More Reissues! and No More Swiping!
The customer can upload their picture of choice or choose from over one hundred and fifty beautiful E-Card themes. Everything from Birthday to Holiday Cards. And they can purchase E-Gift Cards in a matter of sixty seconds. E-cards can be saved on a phone or tablet and updates automatically after each purchase. Your customer can use their e-cards to make in-store or online purchases effortlessly. Business owners can now accept E-Cards in-store via a unique QR Code that can be scanned using any mobile device. That's right, there is no need for expensive hand-held barcode readers. E-cards have been around for years, so we can't take credit for the idea. But, because our platform isn't built to track customers' online habits or obtain customer information for profit, we've improved the process for both the customer and the business owner. ( This program is available separately.)
Enhancing the customer experience is a goal just about every business shares. Our T-Notify bridges the gap between wanting to achieve better customer service and making it happen. T-Notify alerts customers when orders are ready, making the order-ahead process seamless.
You control every aspect of the ordering process of your online menu. You can effortlessly select specific days of the week to offer specials, control item availability, and can turn ordering off with one click. You control when ordering is available, be it hourly or daily. If you sell out of a product, you can quickly post a "Sold Out" message on that item with one click.
If you provide in-store delivery for customers, you'll be able to control every aspect of this through our fully automated platform. You can set up available delivery for specific days & hours in a matter of seconds. Regardless of whether you run a restaurant or retail store.
Whether you like rewarding frequent diners or offering customers incentives, you'll have the power to set up special promotions for your new menu with ease. You can offer customers menu-wide discounts or limit discounts to specific menu items. You'll also be able to restrict dinging incentives to particular days of the week with expiration dates. What's more, you can create custom discount codes you can use in your marketing to attract new customers or reward existing ones.
We partnered with Heartland Payment Solutions because of the level of service they provide and the competitive processing fees. In fact, if your business has a Brick & Mortar account and an E-Commerce gateway, you would be hard-pressed to find lower rates anywhere. Enjoy excellent credit card processing with some of the lowest fees in the industry. A real benefit of working with a direct processor.
Customers pay a convenience fee on many platforms of $1.50 to 15% of the purchase price to place online orders. We charge customers a processing fee of .70 cents which they gladly pay to receive an upscale, more user-friendly shopping experience that saves them time. ( Commission Free Options Are Available ).
One of the most valuable forms of advertising today is email marketing. Palm Beach Cuisine & PBC Retail has been heavily invested in email marketing for over two decades. We'll help you build your private database of customers through your online shopping cart using unintrusive methods, which you can use to enhance every aspect of promoting your business.
When you need quick answers regarding credit card transactions, returns, or anything else that involves your purchases, you'll be able to get a team member on the phone regardless of the hour.
Call The Number Below or Email Us To Learn More!
Standalone E-Gift Card Program
In today's world, every business should offer customers the option to purchase e-gift cards, whether for gifts or for simplifying online ordering for frequent buyers. Regardless of the type of business, e-gift cards can generate thousands of extra dollars in revenue annually. In fact, we have restaurants and service-oriented businesses that exceed $50,000 per year in e-gift card sales. Many e-cards purchased during the holidays are given as gifts to friends and co-workers, which can help expand your customer base.
Palm Beach Cuisine's e-gift card program can be integrated with our e-commerce platform. It allows customers to use their e-gift cards for in-store and online purchases, or our platform can be set up as a standalone service.
Our robust platform is 100% customizable. Your online e-gift card menu can look any way you want it. It offers many features, including the ability to run special promotions on e-gift card purchases. You can also use our e-gift card platform to reward frequent customers. Within seconds, you can issue an e-gift card to a customer who feels they didn't receive the service they deserved. Our platform comes with more than 150 custom e-gift card themes. It gives customers additional options for uploading a unique image to create a truly one-of-a-kind gift card.
Our platform was designed to be compact, user-friendly, and provide added convenience to customers by not making them visit several website pages to complete an order. This is especially appreciated by customers who use their mobile devices to make online purchases. The best part about our platform is that it costs you nothing except the standard credit card processing fees.
VIP Seating
$85 Per Month ( All Inclusive )
Our reservation booking platform for restaurants is robust and easy to use. It has been meticulously designed to offer restauranteurs all the essential features needed to seamlessly receive and manage guests' reservations for Breakfast, Lunch, or Dinner 365 days a year. We've been promoting restaurants for more than three decades. We understand how challenging it is to run a successful restaurant and how hard you work for every dollar earned. Using our system will save you money, and you won't have to spend days learning a new program, and our services come with no contracts. Take a few minutes to read a few of the highlights below. Call or send us an email to learn more.
Whether you own and operate a fine dining establishment or a casual, upbeat cafe, accepting reservations has become necessary. It can aid your efforts in expanding your customer base by making it more convenient for customers to dine with you. Customers don't like waiting in the lobby for a table or being told no seating is available. Our seating management platform will enable your customers and prospective customers to view seating availability and book tables easily from your website.
In-house reservations are a breeze with VIP Seating. We provide restaurateurs with a quick, easy way to view current reservations and set new ones, be it a mobile phone, tablet, or desktop computer. We designed our interface to be compact, with everything at your fingertips. Retractable timelines and side windows enable you to stay on one page without opening and closing pages to see information about a previous guest, set up new reservations, or edit existing information stored.
Setting specific hours for accepting reservations is essential for many restaurants. That’s why we have configured three daily dinner intervals. For example, you can set your reservation times as follows: 4:30 PM to 6:00 PM and 7:00 PM to 9:00 PM. Leaving open hours for walk-ins from 6:00 PM to 7:00 PM and 9:00 PM to 10:00 PM. Additionally, we have made it easy to turn off online reservations with just one click.
Frequent diners appreciate being rewarded for their loyalty. We have simplified the process by allowing restaurant owners to set specific reward amounts to be given to customers through e-gift cards, based on the number of times they visit the establishment. The entire process is automated, so once you configure the parameters— which only takes a few seconds—there is nothing else you need to do. For instance, if you set up rewards to send customers a $25 gift card after their tenth visit, the system will automatically send them the gift card the day after their tenth visit.
Whenever a diner uses VIP Seating to make a reservation at your restaurant, they will receive a confirmation email containing specific information about their reservation, including the date, time, and number of guests. You have the option to include a personalized thank-you message and provide directions in the email that the customer receives. Additionally, the confirmation email allows customers to make changes to their reservation.
Palm Beach Cuisine recognizes that change, even positive change, can be stressful—especially if you have relied on a company's services for an extended period. For many years, we have been dedicated to promoting restaurants in South Florida, and we are here to assist any restaurant that decides to transition to our reservations platform to help reduce its expenses. Since 2009, we have built a substantial database of PBC subscribers and send millions of emails each year, reaching food enthusiasts throughout South Florida and many East Coast states.
Our high-quality email marketing will achieve two key objectives. First, we aim to promote your website and recover critical click-through engagements that may have been lost due to customers being directed to make reservations offsite. This will help improve your website's rankings. Second, we will drive new and returning customers to book reservations exclusively through your website. By switching services, you won't lose customers; you're guaranteed to gain more!
Our waitlist functionality is unique due to its simplicity. It allows you to seamlessly transfer customers from your waitlist to your retractable timeline and homepage, displaying their reservations instantly without navigating to another page or opening additional windows. When a reservation is set from your waitlist, the timeline automatically opens and displays the table assignment and time.
We offer a variety of floor plans that you can customize and rename according to your preferences. You can easily drag and drop round, square, or rectangular tables onto the canvas to create a layout that reflects your current seating arrangement. In just a few minutes, you can number your tables, set up table combinations, and specify minimum and maximum party sizes for each table. Additionally, you can view current reservations and modify table assignment details by clicking on any table you've set up.
Delayed bookings offer you enhanced control and flexibility for managing your seating schedule. This feature allows you to quickly adapt to unexpected situations, such as discovering that you are short a hostess responsible for managing reservations. With just one click, you can enable delayed bookings to adjust reservations by a few hours, up to 48 hours in advance. For instance, on the morning of December 29, you can set the delayed bookings to shift reservations forward by two hours so that seating availability shows 7 PM instead of 5 PM. When a customer goes online to make a reservation, only the available times starting from 7 PM on December 29 will be displayed. This functionality enables more precise management of your scheduling.
As marketers, any strategy that enhances your digital presence and improves your website rankings is beneficial. On the other hand, anything that diverts or reduces your website traffic is detrimental. The higher your website ranks, the more traffic it attracts, which in turn leads to more customers visiting your establishment. This principle is relatively straightforward.
Unlike many other restaurant management systems, our platform requires visitors to book reservations directly through your website. Encouraging people to make reservations elsewhere will negatively impact your website rankings. Business owners often overlook or may not pay close attention to these details. Diverting just a few hundred clicks away from your site can determine whether your restaurant appears on the first page or the second when consumers search for restaurants in the area.
We will also actively promote your website. Within sixty days, you can expect to see a significant increase in visitors to your site.
The e-gift cards we send to your frequent diners as rewards for making reservations can be used in-store without requiring our e-commerce platform. However, when your restaurant uses our e-commerce solution, customers can redeem the rewards earned from booking reservations for to-go orders placed through your website. Additionally, customers have the option to purchase additional e-gift cards, which can be used for both in-store and online purchases.
It's not often that restaurant owners can purchase a software license or subscription for a service and then request customizations. However, with Palm Beach Cuisine, you can! Much like our e-commerce solutions, our reservations platform is designed with customization in mind. If you use our reservations platform and would like to add additional tools that would be beneficial, we can help. For example, you can add extra floor plans and color schemes or create an area to track various metrics not offered by other programs or subscriptions on the market. We are dedicated to providing our restaurateurs with better, more user-friendly software that performs well and is more affordable.
Accessibility Statement
We are committed to following the latest WCAG guidelines so our valued residents with disabilities can access this website using assistive technologies. If you have a disability and find using any of this site's functionality difficult, please let us know immediately. CLICK HERE To Send Palm Beach Cuisine an email. Our support team is available Monday through Friday, 9 am to 4 pm (EST). If we receive your email after hours, you will receive a reply the following business day.