Palm Beach Cuisine Concierge

RESERVATIONS, BOOKINGS PLATFORM

Whether you own or operate a fine-dining restaurant, a casual cafe, or any business that provides valuable services, accepting reservations and appointments is crucial. It can help you expand your customer base by making it easier for customers to do business with you. Many customers dislike waiting in the lobby or being told there’s no seating available. Our VIP Seating and Appointment Management platform allows your customers and potential customers to view seating availability and book tables or appointments directly on your website, avoiding third-party vendors.
Our platform is robust and user-friendly. It has been carefully designed to provide business owners with all the essential features needed to seamlessly manage guest reservations and appointments year-round. With over 30 years of experience promoting restaurants and other businesses, we understand the challenges you face. Using our system will not only save you money but also eliminate the need for extensive training on new software, all without requiring contracts. Take a few minutes to learn more. Scroll down and click the mail icon to send us a message if you're interested in getting started, and you'll receive a prompt reply.

Why Customers Love It

Putting your customers first is our top priority. Since 2016, there has been a noticeable decline in customers' willingness to create online accounts, influenced by several factors such as privacy concerns, the demand for seamless usability, and password fatigue. Our Online Reservation Concierge platform eliminates the need for customers to log in or create an account when making a reservation or appointment. Even if setting up an account only takes a few extra clicks, many customers prefer not to do it. With the increasing use of smartphones, reducing the number of steps required to meet customer needs is crucial for gaining their appreciation. Our goal is to help you succeed by providing tools that are welcoming, non-intrusive, accessible to consumers of all ages, and fast.

picture of chart showing decline in customer participating

In-House Reservations

Managing in-house reservations and appointments with our system is efficient and straightforward. We offer business owners a quick and convenient way to view current reservations and appointments and to create new ones, whether on a mobile phone, tablet, or desktop computer. Our interface is designed to be compact, putting all the necessary tools at your fingertips. With retractable timelines and side windows, you can stay on one page without opening and closing additional pages to access information about previous guests, set up new reservations or appointments, or edit customer details. Best of all, we provide brief, intuitive, easy to understand instructions.

Daily Interval Scheduling & Closures

Whether you are serving food or providing relaxation services, simplifying the customer experience will help your business grow. Accepting reservations and appointments is essential for any business. It is also important to set aside specific days and times for large parties or special events. For example, if you own a restaurant or a day spa, you can reserve specific rooms or tables for VIP guests. Our configuration offers extensive options for managing various scenarios, including holiday bookings. Additionally, our platform is customizable and lets you easily disable online booking with a single click.

picture depicting restaurant reservations

Automated Rewards Program

Frequent customers appreciate being rewarded for their loyalty, and utilizing your booking platform for this purpose can help you increase sales and expand your customer base. We have streamlined this process for business owners. Now, you can set specific reward amounts for customers via e-gift cards, based on the number of visits to your restaurant or business location. Once you configure the parameters—an easy process that takes only a few seconds—everything else is automated. Our system tracks the number of reservations or appointments each customer makes and automatically sends a gift card via email and SMS the day after they meet the specified criteria. Offering rewards not only boosts customer engagement but also attracts new customers. Each e-gift card includes a QR code with a unique URL that can be scanned with any mobile device.

Customer Messaging

Whenever someone uses our system to make a reservation or appointment, they will receive a confirmation email. This email will include specific details about the reservation, such as the date, time, and number of guests. Additionally, it can feature a personalized thank-you message and provide directions. The confirmation email also allows customers to make changes to their reservation if needed.

Unparalleled Email Marketing

Each year, we send millions of emails to our fan base, spanning the South Florida coast and extending to various East Coast and Northern states, promoting businesses. Our email marketing is of the highest quality. Palm Beach Cuisine consistently ranks in the top 1% of all email senders globally for compliance, according to many companies that monitor traffic and build metrics that assess factors such as mail hygiene, compliance, and user engagement. Why is this important? Internet Service Providers (ISPs) use these metrics, along with other criteria, to determine whether email senders are legitimate and whether their emails are compliant or spam. Senders with low scores often face issues with poor inbox placement. Therefore, who manages your email communications and promotes your business is more critical than you might realize.

SMS marketing

SMS marketing can significantly enhance your overall marketing strategies, nurturing existing customers and keeping them engaged. To enhance our platform and improve its viability, we use it to encourage your customers to sign up when they make a reservation or book an appointment. We then store that customer's information in a database to send special offers and promotions. With all the spam now being sent to people, it is critical that SMS marketing be handled with care. The Telephone Consumer Protection Act (TCPA) prohibits spam texts. It carries fines of up to $1,500 per text, and many large and small US-based companies have settled class-action lawsuits and paid hefty fines for sending unsolicited SMS alerts. The crackdown is expanding. To protect our company and your brand, before a person's number is added to your database, they receive a verification email that must be responded to.

White Label

Some companies prioritize brand awareness and prefer not to highlight services offered by third-party vendors. With our platform, this can be easily achieved, provided your website is hosted locally. Additionally, there are no extra fees associated with this service.

Boost Website Rankings & Visability

As marketers, any strategy that enhances your digital presence and improves your website rankings is beneficial. Anything that diverts or reduces your website traffic is detrimental. The higher your website ranks, the more traffic it attracts, which, in turn, leads to more customers visiting your establishment. Many restaurant management systems incentivize customers to make reservations or appointments through their own platform rather than your website. However, our system requires visitors to book reservations directly through your website. Unfortunately, many business owners overlook these details. Diverting just a few hundred clicks away from your site can make the difference between your restaurant appearing on the first page or the second in search queries. Additionally, we will actively promote your website. Within sixty days, you can expect to see a significant increase in visitors to your site using our platform.

Wait List

Our waitlist functionality is unique due to its simplicity. It allows you to seamlessly transfer customers from your waitlist to your retractable timeline and homepage, displaying their reservations instantly without navigating to another page or opening additional windows. When a reservation is set from your waitlist, the timeline automatically opens and displays the table assignment and time.

Easy Table Set Up & Management

We offer a variety of floor plans that you can customize and rename according to your preferences. You can easily drag and drop round, square, or rectangular tables onto the canvas to create a layout that reflects your current seating arrangement. In just a few minutes, you can number your tables, set up table combinations, and specify minimum and maximum party sizes for each table. Additionally, you can view current reservations and modify table assignment details by clicking on any table you've set up.

easy table set and management with platform

Delayed Bookings

Delayed bookings offer you enhanced control and flexibility for managing your seating schedule. This feature allows you to quickly adapt to unexpected situations, such as discovering that you are short a hostess responsible for managing reservations. With just one click, you can enable delayed bookings to adjust reservations by a few hours, up to 48 hours in advance. For instance, on the morning of December 29, you can set the delayed bookings to shift reservations forward by two hours so that seating availability shows 7 PM instead of 5 PM. When a customer goes online to make a reservation, only the available times starting from 7 PM on December 29 will be displayed. This functionality enables more precise management of your scheduling.

Customization

It's rare for business owners to have the opportunity to purchase or lease software and request customizations, but with Palm Beach Cuisine, you can! Palm Beach Cuisine Concierge platform, like our e-commerce solutions, is designed with customization in mind. If you use our platform and want to add tools that would enhance your experience, we can assist you. For example, you can incorporate additional floor plans and color schemes or create a section to track metrics that are not available in other programs or subscriptions on the market. We are committed to providing business owners with better, more user-friendly software that performs effectively while remaining affordable.

Web Based

Our goal is to streamline processes not only for customers but also for business owners, making everything more efficient. While apps can require significant bandwidth and may become less responsive during periods of internet congestion—which is a common issue even in metropolitan areas—our system is web-based. This means you don’t need to download an app to enhance the customer experience. Additionally, by using web-based integrations, we can customize tools for you more quickly and without needing updates on your end.

Price Point

The price should never be the sole reason for choosing a platform. However, when comparing similar options, it absolutely should be part of your decision-making process. Considering the available customization, along with excellent marketing and brand protection, spending just $85 a month instead of thousands is worth celebrating. We believe in giving back, and our philosophy is not to overcharge for services. For only $85 per month, you gain access to our platform, including both email and phone support.