VIP Seating
&
Appointments
Whether you own or operate a fine-dining restaurant, a casual cafe, or any business that provides valuable services, accepting reservations and appointments is crucial. It can help you expand your customer base by making it easier for customers to do business with you. Many customers dislike waiting in the lobby or being told there’s no seating available. Our VIP Seating and Appointment Management platform allows your customers and potential customers to view seating availability and book tables or appointments directly on your website, avoiding third-party vendors.
Our platform is robust and user-friendly. It has been carefully designed to provide business owners with all the essential features needed to seamlessly manage guest reservations and appointments year-round. With over 30 years of experience promoting restaurants and other businesses, we understand the challenges you face. Using our system will not only save you money but also eliminate the need for extensive training on new software, all without requiring contracts. Take a few minutes to learn more. Scroll down and click the mail icon to send us a message if you're interested in getting started, and you'll receive a prompt reply.
Everything you do should prioritize the customer's benefit first. Our online Reservation and Appointment platform does not require customers to log in or create an account during the process. Even if creating an account only takes a few extra clicks, many customers perceive it as time-consuming. Since many people use their phones for everything, minimizing the steps needed to meet their needs is key to earning their appreciation. Additionally, many consumers are experiencing password fatigue and are increasingly concerned about privacy. Our goal is to help you succeed by providing tools that are welcoming, non-intrusive, and accessible to consumers of all ages.
Managing in-house reservations and appointments with our system is efficient and straightforward. We offer business owners a quick and convenient way to view current reservations and appointments and to create new ones, whether on a mobile phone, tablet, or desktop computer. Our interface is designed to be compact, putting all the necessary tools at your fingertips. With retractable timelines and side windows, you can stay on one page without opening and closing additional pages to access information about previous guests, set up new reservations or appointments, or edit customer details.
Establishing specific hours for accepting reservations and appointments is crucial for many businesses. It is also important to have the ability to set aside specific days and times for large parties or special events. For example, if you own a restaurant, you can reserve specific tables for VIP guests. Our configuration offers extensive options for managing various scenarios, including holiday bookings. Additionally, we have made it easy to disable online reservations with a single click.
Frequent customers appreciate being rewarded for their loyalty. We have made this process easier by allowing business owners to set specific reward amounts for customers through e-gift cards, based on the number of visits to their restaurant or business location. The entire process is automated, so once you configure the parameters—which takes only a few seconds—there is nothing else you need to do. The system tracks the number of reservations or appointments a customer makes. It automatically sends a gift card the day after they meet the criteria you set.
Offering rewards encourages more customer participation and attracts new customers. Each e-gift card includes a QR code with a unique URL that can be scanned with any mobile device. If you want to enhance the overall customer experience, you can choose our e-commerce solutions that let your customers redeem rewards both in-store and online.
Whenever someone uses our system to make a reservation or appointment, they will receive a confirmation email. This email will include specific details about the reservation, such as the date, time, and number of guests. Additionally, it can feature a personalized thank-you message and provide directions. The confirmation email also allows customers to make changes to their reservation if needed.
Since 2001, we have built a substantial database of Palm Beach Cuisine subscribers. Each year, we send millions of emails to our fan base, spanning the South Florida coast and extending to many East Coast and Northern states.
Our high-quality email marketing is unmatched. Several companies measure email metrics globally, focusing on email hygiene, compliance, and complaint rates. Palm Beach Cuisine consistently achieves a 99% score. This is important because Internet Service Providers (ISPs) and Email Service Providers rely on various lists from companies that monitor traffic and rate email senders. Senders with low scores often experience poor inbox placement, especially when working with other companies that do not use double opt-in verification or fail to clean their lists regularly. This can lead to a significant portion of sent emails not reaching recipients’ inboxes.
As we attract new customers to your business and serve existing subscribers, we will maintain a clean list to help you build your brand and enhance customer retention.
SMS marketing can significantly enhance your overall marketing strategies, nurturing existing customers and keeping them engaged. To enhance our platform and add to its viability, we use it to encourage your customers to sign up each time they make a reservation or book an appointment with you. We then place that customer's information in a database that you can use to send special offers and promotions. With all the spam now being sent to people, it is critical that SMS marketing be handled with even more care than email marketing. The Telephone Consumer Protection Act (TCPA) prohibits spam texts. It carries fines of up to $ 1,500 per text, and many large US-based companies have settled class-action lawsuits. There have been several US-based companies fined millions of dollars for sending unsolicited SMS alerts, and the crackdown is expanding. Small and large companies are being fined and you would recognize most of them.
To protect our company and your brand, before a person's number is added to your database, they receive a verification email that must be responded to.
Some companies prioritize brand awareness and prefer not to highlight services offered by third-party vendors. With our platform, this can be easily achieved, provided your website is hosted locally. Additionally, there are no extra fees associated with this service.
As marketers, any strategy that enhances your digital presence and improves your website rankings is beneficial. Conversely, anything that diverts or reduces your website traffic is detrimental. The higher your website ranks, the more traffic it attracts, which, in turn, leads to more customers visiting your establishment. This principle is relatively straightforward.
Many restaurant management systems incentivize customers to make reservations or appointments through their own platform rather than yours. Our platform, however, requires visitors to book reservations directly through your website. Encouraging people to make reservations elsewhere can negatively impact your website rankings and create an unnecessary dependency. Unfortunately, many business owners overlook these details. Diverting just a few hundred clicks away from your site can make the difference between your restaurant appearing on the first page or the second page of search results when consumers look for restaurants in the area. Additionally, we will actively promote your website. Within sixty days, you can expect to see a significant increase in visitors to your site.
Our waitlist functionality is unique due to its simplicity. It allows you to seamlessly transfer customers from your waitlist to your retractable timeline and homepage, displaying their reservations instantly without navigating to another page or opening additional windows. When a reservation is set from your waitlist, the timeline automatically opens and displays the table assignment and time.
We offer a variety of floor plans that you can customize and rename according to your preferences. You can easily drag and drop round, square, or rectangular tables onto the canvas to create a layout that reflects your current seating arrangement. In just a few minutes, you can number your tables, set up table combinations, and specify minimum and maximum party sizes for each table. Additionally, you can view current reservations and modify table assignment details by clicking on any table you've set up.
Delayed bookings offer you enhanced control and flexibility for managing your seating schedule. This feature allows you to quickly adapt to unexpected situations, such as discovering that you are short a hostess responsible for managing reservations. With just one click, you can enable delayed bookings to adjust reservations by a few hours, up to 48 hours in advance. For instance, on the morning of December 29, you can set the delayed bookings to shift reservations forward by two hours so that seating availability shows 7 PM instead of 5 PM. When a customer goes online to make a reservation, only the available times starting from 7 PM on December 29 will be displayed. This functionality enables more precise management of your scheduling.
It's rare for business owners to have the opportunity to purchase or lease software and request customizations, but with Palm Beach Cuisine, you can! Our VIP Seating & Appointment platform, like our e-commerce solutions, is designed with customization in mind. If you use our platform and want to add tools that would enhance your experience, we can assist you. For example, you can incorporate additional floor plans and color schemes or create a section to track metrics that are not available in other programs or subscriptions on the market. We are committed to providing business owners with better, more user-friendly software that performs effectively while remaining affordable.
Our goal is to streamline processes not only for customers but also for business owners, making everything more efficient. While apps can require significant bandwidth and may become less responsive during periods of internet congestion—which is a common issue even in metropolitan areas—our system is web-based. This means you don’t need to download an app to enhance the customer experience. Additionally, by using web-based integrations, we can customize tools for you more quickly and without needing updates on your end.
The price should never be the sole reason for choosing a platform. However, when comparing similar options, it absolutely should be part of your decision-making process. Considering the available customization, along with excellent marketing and brand protection, spending just $85 a month instead of thousands is worth celebrating. We believe in giving back, and our philosophy is not to overcharge for services. For only $85 per month, you gain access to our platform, including both email and phone support.
E-Commerce
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Reservations